Privacy Policy

Q: What is Franklin Art Glass Studios "Privacy Policy"?
A: Our Privacy Policy is a statement that discloses the ways Franklin Art Glass Studios, Inc. will use, disclose, and manage your data on FranklinArtGlass.com. This is required to protect your security & privacy while using Franklin Art Glass's services.

Collection and Use: Franklin Art Glass Studios, Inc. is the sole owner of information collected on this site. We will not sell, share, or rent this information to any outside parties. The information collected is used to process orders and better serve you with pertinent information, such as order confirmations and tracking numbers. Information collected includes your name, shipping address, billing address, telephone numbers, e-mail address, and payment information such as your credit card number. To safeguard that your user name and password on the Franklin Art Glass Web Site remain confidential, do not share this information with anyone. If you elect to receive our newsletter or special promotions, your contact information will be used for the delivery of these items. We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our Web site.

Registration: In order to process your orders placed on this website, you must first complete your customer account registration. During registration, you will be required to provide your contact information, which includes your name, e-mail address, telephone number and street address. This information is used to provide you with important FranklinArtGlass.com services such as automated order status updates via e-mail.

Orders: Most of the information collected in the registration process will be used to process orders. During the order process, you will have to provide payment information such as your credit card number, expiration date, money order, wire transfer or check information. This information is used for billing purposes and to fulfill your order. If we have trouble processing an order, we will use your contact information to get in touch with you. To properly process your credit card information, we must share your credit card information with the merchant bank for authorization and approval. This process is protected by an enhanced security system. See the Security section below for more details on security measures and procedures. We do not share any personal or payment information with any other third parties.

Cookies: We customize certain Web Site content based upon your browser type and other information provided by our cookies. If you choose to reject the cookie, you can still browse our store but you may be unable to use the shopping cart to buy merchandise. If you disable cookies, FranklinArtGlass.com may be unable to accept your online order. We will not share any personally identifiable information provided by this cookie with any third party. We will, however, link data stored in cookies to the personally identifiable information you submitted while on our site. This allows us to personalize your shopping experience.

Security: Franklin Art Glass takes precautions to protect its customers’ information. When you submit sensitive information via the website, your information is protected both online and offline. When our registration/order form asks you to enter sensitive information (such as your credit card number), that information is encrypted and is protected with the latest encryption software SSL (Secure Socket Layer). By using this site, transmitting information, and ordering products, you agree to not hold Franklin Art Glass Studios liable for loss, theft, or unintentional disclosure of your personal information. Access to all of our users’ information is restricted. Only employees who need the information to perform a specific job are granted access to personally identifiable information. Access to the database is strictly monitored and protected from outside access. If you have any questions or concerns about Franklin Art Glass’s security practices, please contact our webpage manager: wpm@franklinartglass.com

Correction/Updating/Reviewing Personal Information: Customers may change or review their stored account information such as street address or e-mail address through our website by visiting your account dashboard. You must have your username and password in order to access your account. In the event you forget both your username and password, please follow the online instructions or contact Franklin Art Glass for assistance.

Choice/Opt-out: Users who no longer wish to receive FranklinArtGlass.com newsletter or promotional materials may opt-out of receiving these communications by visiting your account dashboard. You must have your username and password in order to access your account. All promotional emails and newsletters also provide a link to automatically unsubscribe. Any information regarding orders placed or order tracking information will still be sent to the email you provided.

Notification of Changes: If we decide to change our Privacy Policy, we will post those changes to this privacy statement and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any. We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here or by email.

If you have opted out of receiving communications from FranklinArtGlass.com, you will still be able to view news of policy changes on this Web Site. Otherwise, you may e-mail us at wpm@franklinartglass.com or call us at (614)221-2972 to ask about any recent policy changes or updates.

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