FAQs

Terms & Conditions

Q: What are the "Terms of Use" and "Privacy Policy" for Franklin Art Glass?
A: Franklin Art Glass Studios, Inc. provides a "Terms of Use" and "Privacy Policy" in the Support section of our Web Site.

Mixing for Quantity Price Breaks

Q: Are products mixable for quantity price breaks?
A: Only certain products in our store are mixable for quantity price breaks. Products available for the mixable quantity price breaks will be specified on the items page. All mixable quantity price breaks will need to be figured and approved after checkout by our sales manager.

For questions regarding mixable products with quantity price breaks please contact Franklin Art Glass.
phone: (614)221-2972
email: orders@franklinartglass.com
Q: Why doesn't the shopping cart display the mixed quantity pricing?
A: Franklin Art Glass must approve and manually apply this type of pricing to your order. It is not automatic.

For questions regarding mixable products with quantity price breaks please contact Franklin Art Glass.
phone: (614)221-2972
email: orders@franklinartglass.com
Q: When can I view my order with the mixed quantity pricing?
A: Once Franklin Art Glass calculates and applies mixable quantity price breaks your order's status will be changed from "NEW" to "PROCESSING". Once this status is changed to "Processing", you will be able to view your order with the adjusted pricing based on mixed quantities, where applicable.

Placing Orders

Q: How do I pay for my purchase?
A: For online orders, we accept American Express, Discover, MasterCard and Visa. You may also choose to pay with a check, money order, or, Net 30 terms to pre-approved business accounts.

  1. Pre-paying with a credit or debit card is the easiest and quickest way to process your order.

  2. If you choose to pay with a check or money order, your order will be held until we receive the payment by mail, up to 20 business days after placing the order. After 20 days your order will be cancelled, all items returned to stock, and a minimum $10, up to 15% re-stocking charge, will be assessed to your account.

  3. Net 30 terms are available to pre-approved accounts. To receive an application for credit, contact us at 1.800.848.7683.

Q: Do you accept purchase orders?
A: Yes we do. If your business, school or institution uses purchase orders you may issue a P.O. confirming an online order by sending it via mail, e-mail, or fax. See our contact information for details. Note: When using purchase orders we will not process your order until we have received the hard copy. Using a purchase order does not automatically qualify for Net 30 terms (see above note).
Q: Do you charge sales taxes?
A: Franklin does not charge sales tax, except in the state of Ohio.

Tax Exempt Customers: We must have a signed tax exempt form and a copy of your vendor’s license on file; otherwise you will be charged the current sales tax. When you first register as a customer online you must contact us, even if you are already on file with us as tax exempt, so we can set up your online account.
Q: What is the Franklin Art Glass Shipping & Return policy?
A: Franklin Art Glass Studios, Inc. provides "Shipping" and "Return Policy" information in the Support section of our Web Site.
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