Return Policy

Information about returns

Q: What is your policy on returns?
A: Call us for authorization and instructions before returning merchandise. A credit will be issued for merchandise returned in original condition within 30 days of purchase. Restocking fees may apply. You assume all risk if returning item(s) without prior authorization. We do not accept returns on special order, clearance or overstock items - all sales on these items are final. We do not accept returns of glass, metals (including foil), chemicals, patterns or books.

For questions regarding returns please contact us:
phone: (614)221-2972
email: orders@franklinartglass.com
Q: How long will it take to process my return?
A: Franklin Art Glass will process your return as quickly as possible. Please allow 30 days for replacements to be shipped or refunds to be processed.
Q: What is your policy on shortages or an order filled incorrectly?
A: It is VERY IMPORTANT that you open and inspect your shipment immediately upon receipt. You must report to us any mistake we have made with regard to filling your order within 5 business days of your receipt. While we make every effort to fill your orders accurately, honest mistakes happen, and we will do everything we can to correct those mistakes. Failure to report shortages or mistakes in filling your order within the 5 day period may result in your claim being denied.
Q: How will I be refunded? Who pays the shipping costs?
A: Refunds are made in the same form as the original payment for the purchase in question. Franklin Art Glass can only credit the same credit card account that was used for the the original purchase. For items without a receipt, refunds can only be issued back to the original method of payment.

Shipping costs will be refunded on a return if there was an error or a product defect. If this applies to your return, please include a copy of the postal receipt in your return package and request the shipping credit.

For more information regarding returns and refunds please contact Franklin Art Glass.
phone: (614)221-2972
email: orders@franklinartglass.com
Q: What if an item from my order is defective?
A: Defective merchandise without a warranty will be refunded if returned within 30 days from date of purchase or delivery. For defective merchandise under warranty, please contact the manufacturer for repair or replacement.

If your items appears damaged from shipping, please refer to the Shipping Support page.

Warranty Information

Q: How do I submit a claim on a product's warranty?
A: Please contact the product's manufacturers. If the manufacturer of your item is not listed below, or you need further assistance with your items warranty please contact Franklin Art Glass by phone at (614)221-2972.

The Cooper Group / Weller:
(919)362-7542

Diamond Tech:
(800)937-9593

Gemini:
(310)891-0288

Inland:
(800)521-8428

Gryphon:
(818)890-7770

Evenheat:
(989)586-2281

Skutt:
(503)774-6000
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