Shipping

Store Pickup

Q: Can I order online and pick my order up at Franklin Art Glass?

A: We invite you come in and browse our vast glass selection, and to make it easier than ever, you can order ahead and have essentials ready for pick up when you arrive! During check out, simply choose the in store pick-up option and your order will be prepared for your arrival, all with no boxing or shipping charges. In order for us to give you the personal attention you deserve, please anticipate your needs and place your pick up orders at least 1-2 business days in advance.

Shipping and Processing

Q: How are items shipped?

A: Franklin Art Glass normally ships orders via UPS or the U.S. Post Office. If you would like faster delivery most items may be delivered via Next Day Air or Second Day Air. During online order checkout you will be provided with shipping options and estimated shipping charges. A few items, such as architectural glass & large kilns can be delivered by freight ONLY. Items requiring freight delivery will be specified in the product's description. Franklin receives very competitive freight rates that are passed on to you.

*For International customers, please see the "International Shipping" section below.

Q: How much do you charge for shipping?

A: Basic shipping and processing charges depend on the destination and the weight of your order, as well as the delivery method you choose. For faster shipping, you may choose UPS Next Day, Second Day Air, and 3 Day Select Delivery for most orders. During the checkout process you will be given these shipping options (if applicable) and shown an ESTIMATE of the shipping charges at the time of check out.

You will be charged actual shipping costs after check out and before your order is shipped. Should the shipping costs total less than the estimated amount you will be charged the lesser (actual) cost. Should the shipping costs exceed the estimate, you will be contacted by email or phone to receive your authorization for the additional amount.

*Estimates for orders that require shipping by Freight are NOT shown online. Our sales department will contact you directly by email or phone with your actual Freight shipping costs. To request a Freight estimate before placing your order, please contact Franklin Art Glass.

*For International customers, please see the "International Shipping" section below.

Q: What are boxing charges and when do they apply?

A: Boxing charges are for items that need special handling and require special separate boxing. Boxing charges apply to sheet glass, cames, framing stock, and bevel strips only. Actual boxing & shipping charges will be added to your order after checking out. Please note that we cannot mix small or medium glass pieces in a large box. The size differential of the glass pieces creates undue breakage. Please call us with any questions you have. We will be happy to assist you.

Small Box - $0
Holds up to 10 Small pieces of sheet glass (Small / 8X10 / Sq Ft / 10X17)

Large Box - $32*
Holds up to 10 Large Cut pieces of sheet glass (Half / Lg Cut / FS Cut)
*Minimum shipping weight is for 30lbs.
*Large Cut glass orders under 7 pieces (less than 30 lbs.) incur an additional fee (approx. $6.00-$12.00) and may be delayed one business day.

Oversize Box - $28.50***
For orders of 6 ft. length pieces of zinc, brass and copper channel, lead came and oak framing stock the inimum shipping weight is for 11lbs.

***Oversize box orders incur an additional fee ($10.00 boxing plus UPS's Additional Handling Fee of $18.50 - total: $28.50).

*To avoid the boxing charge, UPS's additional handling fees, and to lower shipping costs, 6 ft. length pieces can be cut down to (3) 24" pieces. A maximum of (12) 6 ft. length pieces can be cut down per order. Please add this request into the notes when placing order and we will manually adjust the shipping and boxing fees after the order is submitted and before payment is collected.

Strip Bevels - $50
For all strip bevels 36" in length

Please note these are the charges for UPS boxing ONLY. All Freight boxing/crating prices and other details may be found in our Freight section below.

Q: What if an item is out of stock? Is it backordered?

A: At Franklin Art Glass we do not automatically backorder items that are out of stock. If you would like to backorder something please contact our customer service team and they will be happy to assist you in placing a backorder.

Please note: Franklin Art Glass cannot always guarantee that an item is in stock, even if it is stated 'In Stock' or 'Available' on the website. If an ordered item is out of stock it will be removed from your order with no charge to you. We do not automatically backorder items, unless the item is listed on the website as such. If you wish to backorder an out of stock item, please contact a customer service representative by calling (800)848-7683, Monday-Friday 8am-430pm & Saturday 8am-12pm.

Delivery Information

Q: When will my order be delivered?

A: When you order from Franklin Art Glass you should be given the estimated date of arrival. Standard delivery to Alaska, Hawaii, APO/FPO addresses and US territorial possessions is via Priority Mail and takes approximately 5 to 12 days.

Q: How can I check the status of my order?

A: Tracking information will be provided to you once your order is processed. If you did not receive a tracking number for your order, please contact Franklin Art Glass.
phone: (614) 221-2972
email: orders@franklinartglass.com

Q: Do I have to be present when an item is delivered?

A: No. Franklin Art Glass does not require a signature at the time of delivery. It is up to the discretion of the shipping company to determine if the package can be left without a signature. If the shipping company requires a signature, they will leave a notice with delivery options and instructions.

Q: Are packages insured against damage?

A: We take great care to pack all orders in a manner that minimizes the potential for damage or loss. Once an order ships from our warehouse it becomes your property. UPS automatically insures each package they handle up to $100. USPS does not automatically insure packages for any amount. Additional insurance is available at an additional cost to the shipping charges. With your instruction to do so, we will add additional insurance to your order after check out.

Q: What do I do if the package appears damaged?

A: Notify the carrier immediately (UPS, USPS, or Freight Company). Do not return the damaged merchandise, the carrier will determine if they need to see the condition of the box at the delivery site. Keep all packaging materials, including interior and exterior containers. Then contact Franklin Art Glass to notify us of the damage. We will ship replacement merchandise or arrange credit for the damage.

If you are present when the package is delivered, inspect it before signing for the delivery. If the package appears damaged but the merchandise looks unaffected, note the damage on all delivery receipts before signing. If the package is damaged to the extent that the merchandise may be damaged, refuse delivery from the carrier and contact Franklin Art Glass.
phone: (614) 221-2972
email: sales@franklinartglass.com

Q: What if items appear to be missing from my order?

A: Please check items received against those on the packing slip. Smaller items can be obscured by packing materials. Sometimes these smaller items will be secured to larger items or placed into a bag for protection. Your order may also arrive in multiple boxes. Glass, Came, Strip Bevels and Framing Stock often ship in their own boxes. After thoroughly checking the box and packaging, if you still cannot find the item(s) listed on the packing slip please contact Franklin Art Glass. We must have notification of shortage within five business days of receiving your shipment. Upon notification we will determine our responsibility for replacement.
phone: (614)221-2972
email: orders@franklinartglass.com

International Shipping

Q: Does Franklin ship internationally?

A: No, at this time Franklin Art Glass Studios does not ship internationally.

Freight Shipments

We also offer motor freight as an alternative to UPS and the US Mail shipping methods. Motor freight is a great alternative if you do not want your glass cut down for shipment; we will gladly crate your glass and ship it in full uncut sheets. Motor freight is also used for large shipments such as kilns and hazardous ORM-D chemicals that may not be shipped by UPS or US Mail. At Franklin Art Glass Studios, we have several freight companies with whom we have accounts, and we will get you the best shipping rate possible.

*Please note that freight arrangements will be made on your behalf and will require communication by phone.
*Estimates for orders that require shipping by Freight are NOT shown online. Our sales department will contact you directly by email or phone with your actual Freight shipping costs. To request a Freight estimate before placing your order, please contact Franklin Art Glass (e-mail: shipping@franklinartglass.com).

Crating and other miscellaneous freight related charges will be added to your order after checking out and before it ships. Before determining freight charges we must know, among other things, if liftgate service is required and/or if the shipment will be delivered to a commercial or residential address. Please feel free to call us with your questions and requirements. We will be happy to assist you to determine if shipping your order by motor freight is a good option for you.

Crating Charges:

Wood Crate (no mods) – $50
Estimated capacity, same size sheets is approximately:
Wissmach/Kokomo: 25-40 full sheets (10 sheet minimum)
Spectrum: 40-45 full sheets (10 sheet minimum)

Modified Crate – $75
Estimated capacity is approximately 35-40 full sheets (10 sheet minimum)

Short Crate – $25
Estimated capacity is approximately 35 – 24″x24″ sheets (10 sheet minimum)

Long Crate – $125*
Estimated capacity is approximately 35 – 30″x72″ sheets *Requires Double Skid

Oversized Specialty – $150*
Estimated capacity VARIES per shipment (15 Architectural sheet minimum) *Requires Double Skid

Single Skid – $30.00
1-3 crates braced and branded per skid

Double Skid – $120
Required for oversize specialty crates, long crates, and in instances for shipments including boxes of lead, zinc, brass, copper, rebar, etc.

Note: Actual freight charges are calculated per shipment and vary depending on the order.